A vehicle tracker is a device that runs on battery power whether your car is on or off. It takes a small amount of battery power when the car is parked. Your car will start properly if your battery is properly charged.

In most cases, you will be informed by the tracker company if your vehicle gets stolen. In some cases, you will have to call the given phone number to inform the tracker company immediately after you find out about the theft.

The next course of action is to obtain a crime number so therefore the tracking company can liaise with the police.

Disabling the tracker or pulling it out is rare so far. Our engineers install trackers in a hidden space inside the car, but it is still possible for thieves to find it out. It takes a lot of time for a person to find a tracker and disable it.

It is no longer necessary to have immobilisation before installing a tracker. You may not need a tracking system with immobilisation to meet your insurance requirements. If you want to make your vehicle even more secure, you can opt for immobilisation as well. Our Meta Deadlock and Deadlock Pro devices have no tag no start lock and OBD lock. If your vehicle gets stolen, you will not be able to immobilize it. However, the control centre of the tracker device will be able to immobilize it upon the police’s request. Meta can be de-immobilised via phone application. Smartrack iMob has no tag and no start. It can be de-immobilised via a control centre. Scorpion S5 Plus does not have a tag and start but it can be de-immobilised via application. Smartrack S5 Plus has immobilisation and it lets you drive the vehicle away. Then, the control immobilises the vehicle liaising with the... Read more

Please note that the crime number is required before you call the helplines. Mentioned below are the required numbers. Please call the applicable number:

• Vodafone Secure Operating Centre: 0333 1 222 222
• Trackstar: 0344 561 9990
• Tracker: 0800 911 900
• SmarTrack: 01530 275920 Extension 1
• Scorpion Theft Number: 01257 240 945
• Meta: 0330 220 0339

Read more

Your tracker has a phone SIM, and it works through the GSM system. Most of our trackers will work throughout Europe. The manufacturer of your tracker can share more information.

Yes, our trackers work with electric and hybrid vehicles. However, we may not be able to install immobilisation on some hybrid or electric vehicles if your vehicle does not already have it.

Some trackers can be transferred from one vehicle to another. However, Tracker Network products cannot be transferred as they use VHF. Their subscription can be transferred to the same registered keeper.

Some trackers are specially designed for specific vehicles. Most of our trackers can be installed on any vehicle. On the other hand, tracker manufacturers recommend particular trackers for specific vehicles due to their homologation with the manufacturer in question.

Most of our trackers have a corresponding phone application. Different mobile applications come with different features, and you can check those features online.